Havlaa – Privacy Policy
Last updated: January 2025
Havlaa ("we", "our", or "us") operates the Havlaa mobile application (the "App").
This Privacy Policy explains how we collect, use, store, and protect user information when you use the App.
By using Havlaa, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of information to provide and improve our services:
Personal Information
Phone number
Email address (if provided)
User name (if provided)
Location Information
Approximate location (city only)
Usage Information
Booking details and service preferences
App interactions and usage data
Device Information
Device identifiers
Operating system and app version
Crash logs and performance data
How We Use Information
We use the collected information to:
Provide and manage event and booking services
Create and manage user accounts
Verify users through WhatsApp OTP authentication
Communicate with users regarding bookings, updates, or support
Improve app functionality, performance, and user experience
Ensure security, prevent fraud, and comply with legal obligations
Account Creation and Authentication
Havlaa allows users to create an account using their phone number.
Authentication is performed using a one-time password (OTP) sent via WhatsApp.
No username-password combination is required.
Data Sharing
We do not sell, rent, or trade user personal data.
We may share limited user data only with trusted service providers when necessary to operate the App, including:
Cloud hosting and database services (e.g., Firebase)
Analytics and crash reporting services
Authentication and messaging providers (WhatsApp OTP)
Payment service providers (for processing transactions)
All service providers are required to protect user data and use it only for the intended purpose.
Data Security
We take reasonable technical and organizational measures to protect user data, including encryption in transit and secure server infrastructure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Account and Data Deletion
Users have the right to request deletion of their account and associated personal data at any time.
To request account deletion, users can contact us at:
📧 support@havlaa.com
Upon receiving a deletion request, we will:
Verify the request to prevent unauthorized access
Delete the user’s account and associated personal data, including:
Phone number
Email address (if provided)
Booking history and preferences
Account and data deletion will be completed within a reasonable timeframe, unless data retention is required by law or for legitimate business purposes such as fraud prevention, dispute resolution, or compliance with legal obligations.
Some non-personal or aggregated data may be retained for analytics, security, or legal compliance purposes.
User Rights
Users may request:
Access to their personal data
Correction of inaccurate or incomplete data
Deletion of their account and personal data
Requests can be submitted by contacting:
📧 support@havlaa.com
Children’s Privacy
Havlaa is intended for users 18 years and older.
We do not knowingly collect personal data from children under the age of 13.
If we become aware that personal data from a child has been collected, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated "Last updated" date.
Continued use of the App after changes indicates acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
